Sales Terms & Return Conditions
Please review our comprehensive terms and conditions for B2B sales and returns.
Sales Terms
Pricing
All stated prices are VAT0% B2B prices.
Shipping Options
Choice of pallets or boxes for packing. Labels & shipping provided by the buyer.
Shipping Location
All items ship from France.
Returns & Refunds
1. Proof of Discrepancy Upon Delivery
For all claims of missing items or damage:
- Photo or Video Evidence Required: Clients must provide clear video or photo proof during the unpacking process, showing:
- The sealed packaging upon delivery
- The full unpacking process and contents, highlighting discrepancies
- For Pallets: Video proof of unpacking the entire pallet is required to ensure claims of missing stock are legitimate
Claims without proper video/photo evidence will not be considered.
2. Defects and Flaws
- Major Flaws: Returns are accepted for significant manufacturing defects that impact functionality (e.g., broken soles or severe misalignment)
- Minor Flaws: Cosmetic imperfections common in bulk footwear production (e.g., minor stitching issues or glue marks) are not grounds for return or refund
3. Reporting and Timelines
- Claims must be submitted within 7 calendar days of delivery. Late claims will not be considered.
4. Return Conditions
- Approved returns must be unused, unworn, and in their original packaging
- Return shipping costs are the client's responsibility unless DA SUPPLY SARL is at fault
Exclusions
Returns or refunds will not be accepted for:
- Buyer's remorse or incorrect orders placed by the client
- Minor imperfections standard in the footwear industry
- Claims made without photo or video proof, or after the 7-day reporting window
By placing an order with DA SUPPLY SARL, you agree to these terms.
For further assistance, please contact us at inquires@dasupply.fr